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On eating, and on campus life — reading from OIC FOOD PARK.

Enjoy a Safe Dining Experience at OIC FOOD PARK

What OIC FOOD PARK Aims For: A Plaza for Everyone – Our Commitment to Food Diversity and Safety

OIC FOOD PARK is a culinary destination designed as a plaza for everyone to enjoy food, aiming to deliver delightful gastronomic encounters to all its visitors. Here, a diverse array of dishes converges, offering the pleasure of choosing freely to suit your mood. For instance, you can discover the perfect dish for the day from a variety of options, such as popular pasta dishes from Ibaraki, aromatic Chinese cuisine, or rich and creamy omurice.

However, while food diversity is a joy, it can also prompt a moment of consideration for those with allergies. Allergies stemming from various ingredients, not just the specified seven major allergens (eggs, milk, wheat, buckwheat, peanuts, shrimp, and crab), can be a significant source of anxiety when dining out.

OIC FOOD PARK imbues the phrase a plaza for everyone with the aspiration that it be not merely a place where many foods gather, but somewhere everyone can enjoy food to their heart's content, without worry. We value the ability for both those with allergies and those without to gather around the same table, sharing smiles and meals. We believe safety and peace of mind are the foundation of culinary enjoyment.

  • By offering diverse food options in one location, we are ideal for groups and families.
  • We enhance the enjoy food concept by adding a sense of security, providing a richer experience.
  • We strive to reduce food-related anxieties, aiming to be a place where everyone can discover their own delicious.

OIC FOOD PARK's Fundamental Approach to Allergies

At OIC FOOD PARK, our utmost priority in allergy management is the safety and peace of mind of our customers. Given the nature of a food court, where numerous establishments and menus coexist, our approach to allergies must be multifaceted.

Prioritizing Customer Safety and Peace of Mind

We are committed to providing as much information and implementing as many measures as possible to ensure our customers can dine without worry. Allergy-causing substances are diverse, and symptoms vary from person to person. Therefore, we believe our role is to provide accurate information so that customers can make appropriate decisions for themselves.

However, we ask for your understanding that in a facility handling a wide variety of ingredients, it can be realistically challenging to completely exclude specific allergens from all menus or to accommodate every detailed individual request. While acknowledging these limitations, we prioritize customer safety and endeavor to provide honest information.

Allergen Labeling Principles and OIC FOOD PARK's Stance

Generally, under the Food Labeling Act, there are 7 specific allergens that require labeling (eggs, milk, wheat, buckwheat, peanuts, shrimp, and crab), and 21 items equivalent to specific allergens (almond, abalone, squid, salmon roe, orange, cashew nut, kiwi fruit, beef, walnut, sesame, salmon, mackerel, soybean, chicken, banana, pork, matsutake mushroom, peach, yam, apple, and gelatin). This information serves as crucial assistance for customers when selecting menu items based on their own judgment.

At OIC FOOD PARK, we adhere to these general principles and strive to provide allergen information to the extent possible. However, specific allergen details for each menu item may change daily. Therefore, we recommend that you verify the information yourself when you visit, and please do not hesitate to ask if you have any questions.

  • We continuously strive to provide accurate information to our customers.
  • We endeavor to respond honestly to all inquiries regarding allergies.
  • We believe that allergy management becomes more effective through cooperation between customers and our establishments.

Tips for Effectively Utilizing Allergy Support at OIC FOOD PARK

To enjoy dining at OIC FOOD PARK without worrying about allergies, it is crucial for customers to proactively utilize information and communicate with the establishments. Here, we offer practical tips and advice.

The Importance of Preparation and Information Gathering

When seeking allergy accommodations while dining out, preparation in advance can be very helpful. If you are highly sensitive to specific allergens or at risk of severe symptoms, we recommend gathering information through inquiries, if possible, before your visit. Having contact details such as an email address (t.okura@lillyholdings.co.jp) might allow for more detailed questions.

It is also crucial to accurately understand your own allergens. Clearly knowing what you react to, what quantities are acceptable, and what symptoms you experience will enable our staff to provide more appropriate information and advice.

Effective Communication When Ordering

Even after arriving at the restaurant and selecting from the menu, communication with staff is extremely important. Instead of just stating I have an allergy, try to provide specific details like I have an egg and dairy allergy or I cannot eat wheat flour.

For example, taking a popular pasta dish from Ibaraki, pasta generally contains wheat. If you have a wheat allergy, you can ask the staff if alternative noodles are available or if you need to choose an entirely different dish. In the case of Chinese cuisine in Ibaraki, seasonings like soy sauce and miso may contain wheat, and fried dishes might use egg or wheat in their batter. For Ibaraki's omurice, where eggs and dairy are key ingredients, considering an alternative menu item would be a realistic approach.

While our staff are not medical professionals and cannot make diagnoses or provide medical advice, they can provide information about major allergens present in the menu. Do not hesitate to ask if you have any questions.

Understanding Cross-Contamination

In establishments like OIC FOOD PARK, which offer a wide variety of dishes, it is important to understand the risk of cross-contamination. Cross-contamination refers to the accidental transfer of small amounts of allergens into non-allergenic foods during preparation, using shared cooking utensils, frying oil, or plating. This is an aspect that can be challenging to prevent completely, no matter how much care is taken.

For example, even when preparing a gluten-free dish in an area where flour is handled, there is a non-zero possibility of airborne flour mixing in. Those with severe allergies should particularly consider this point and make their final judgment independently. OIC FOOD PARK values transparency and honestly communicates this risk to ensure our customers can enjoy their experience with peace of mind.

  • If possible, inquire about allergy information via email or other means before your visit.
  • When ordering, clearly and specifically communicate your allergies to the staff.
  • Understand the risk of cross-contamination and make your final decisions accordingly.

What OIC FOOD PARK Values for Ensuring Food Safety

At OIC FOOD PARK, we dedicate ourselves to various efforts, even behind the scenes, to ensure our customers can truly enjoy their dining experience in a plaza for everyone to enjoy food. These efforts extend beyond allergy management to encompass all aspects of daily food safety.

Staff Training and Awareness Improvement

Our staff at OIC FOOD PARK undergo continuous training to maintain a high level of awareness regarding customer food safety. This includes not only knowledge about allergies but also fundamental food hygiene practices and detailed guidance on how to respond to customer inquiries.

Especially when addressing concerns from customers with allergies, we have established a system for information sharing to ensure accurate information can be provided promptly. By understanding each customer's situation and taking an empathetic approach, we aim to create an environment where everyone can dine with greater peace of mind.

Commitment to Information Accuracy

Allergy information displayed on menus is vital, potentially life-affecting information for our customers. Therefore, OIC FOOD PARK places particular emphasis on the accuracy of this information. Whenever ingredients change or new menu items are introduced, we promptly update our allergy information, striving to provide customers with the latest and most precise details.

While we continuously strive to keep allergy information up-to-date, in very rare cases, updates may not be immediate, or unforeseen circumstances may arise. For this reason, we strongly recommend that customers with severe allergies ultimately make their choices based on their own careful judgment.

Thorough Hygiene Management and Quality Assurance

Thorough hygiene management is essential to ensure food safety. At OIC FOOD PARK, we have established consistent hygiene management standards from ingredient procurement to cooking and serving. By strictly adhering to fundamental yet crucial processes such as cleaning and sanitizing cooking utensils, diligent handwashing, and proper temperature control of ingredients, we minimize risks like food poisoning.

Furthermore, we make efforts to separate the handling of allergenic and non-allergenic ingredients as much as possible to reduce the risk of cross-contamination. Through these measures, we strive to ensure that all customers can enjoy their meals in a clean and safe environment.

  • Our staff receive continuous training on allergy knowledge and response protocols.
  • We prioritize the accuracy and prompt updating of allergy information.
  • We maintain thorough hygiene management from ingredient handling to cooking and serving.

Towards a Future Where Everyone Can Enjoy Delicious at OIC FOOD PARK

OIC FOOD PARK embraces the concept of a plaza for everyone to enjoy food, aiming to provide diverse culinary choices and a space where everyone can dine without worry. Our wish is for both those with allergies and those without to gather around the same table, sharing delicious meals and enjoyable conversations.

We recognize that allergy management is not a one-time effort but an ongoing commitment that requires continuous adaptation to changing circumstances and constant improvement. Valuable feedback and requests from our customers serve as crucial insights to help OIC FOOD PARK grow into an even better place. We are committed to listening to our customers' voices and striving for service excellence.

OIC FOOD PARK will continue to pursue safety and peace of mind and provide the joy of food, aiming to remain a place where every customer can discover their own delicious. For everyone in Ibaraki looking for their favorite dishes, be it pasta, Chinese cuisine, or omurice, we sincerely invite you to visit OIC FOOD PARK. Our entire staff looks forward to welcoming you, ensuring you can enjoy the culinary delights to your heart's content, with careful consideration for allergies.

  • Allergy management is an ongoing endeavor, constantly aiming for improvement.
  • We value customer feedback and utilize it to enhance our services.
  • OIC FOOD PARK aims for a future where everyone can safely share the joy of food.